by Zach Grant L1011jock » Sun Mar 06, 2011 2:48 pm
I'll just add a little something here. I recently had an incident happen that shows how well we are actually doing when if comes to parts support. In this case it involved a PA32R Lance, arguably a still in production aircraft (this was a 1976 model, but no one has called it orphaned by Piper). The long story short, it had a failed fuel pressure gauge. A quick call to DMFS got the ball rolling. New replacement gauges were available (I should hope so, only every fuel injected Piper single built from 1968 to 1996 has the same gauge) for $307. HOWEVER, the nice man says, it won't work in your plane. Ok, what's the catch? It's a Rochester gauge, not a Stewart Warner like what you have, and you will have to buy a new cluster mount for it to work. Great, how much is that? List price, 847 bucks...but listed as NLA in the parts supply. Great, what to do. Can you guess what the suggested course of action from the Piper dealer was? Get the new gauge, and get a new cluster mount made, and install as owner produced part, or find someone who could maybe overhaul the existing gauge. Being that the airplane was stuck away from base AOG, I didn't like either of those suggestions. I called every scrap yard I knew of, no luck. I called every instrument overhauler that I knew of, no luck, but several including Air Parts of Lockhaven would overhaul it in about 10 days for a reasonable $135. Getting on parts base, I bound 12 parts houses that had the part number listed. Called all of them, no luck, they were all Rochester gauges. The last place I called said they had 9 on the shelf. I asked them to look if one was smaller than the others, and he's said they had one that was smaller by about 3/4 inches and didnt have Rochester printed on it. Great send it!
Mind you, this whole story took almost 3 days to actually play out! Maybe it is just me being extra tuned into the Comanche series, but I have NEVER worked so hard to get any Comanche back into the air! I think we actually have benefitted by not being totally reliant on Piper for replacement parts. We as owners and members of the ICS have found multiple new supply chains whenever needed, and we will continue to do so as the need arrises. We may not like the price, or the lead time, but as Tom said, once something is sourced, networking with ICS and other owners will get the word out, good or bad.
Zach
"Keep it above 5 feet and don't do nuthin dumb!"