by Andrew Foster » Wed Jul 14, 2010 2:35 pm
Our experience with Howard's Aviation was diffrent. Ours is a partnership in a 61 250. My partner had previusly done three diffrent plane avionics upgrade with Robin over the last 20 years or so and had excellent results and service. I myself had the Kn 64 installed by them with excellent results almost 8 years ago. We had them install a Garmin 430 W and a King Slaved HSI system. When we picked up the plane some basic functions did not work, auto pilot coupling to nav not working, Nav flag intermittent, etc. It took them almost 3 months and about 5 or 6 trips back to get the bugs worked out. Turned out to be simply a bad ground and some mis wiring. I can see taking it back once, or perhaps even twice, but to return the aircraft in a non repaired manner so many times was poor customer service. The time and cost to shuttle it to Howards and back was significant. We were not, in my opinion treated well. The general impression was that we were "too small " a customer amongst all the jets and turbo props to be put on a lets do this right list. I would not reccomend them